Return Policy for Artworks Purchased Online
This Return Policy governs the return process for artworks purchased from our online store, in compliance with European rules and regulations.
1. Eligibility for Returns:
1.1. Customers may be eligible for returns if they have purchased artworks from our online store and wish to return them within a specified return period.
1.2. To be eligible for a return, artworks must be in their original condition, including any packaging and tags, and must not show any signs of damage, alteration, or wear.
2. Return Period:
2.1. The return period for artworks is 14 days from the date of receipt, as indicated on the proof of delivery.
2.2. After the return period has expired, we are unable to accept returns or offer refunds unless required by law.
3. Return Process:
3.1. To initiate a return, customers must contact our customer service team within the return period to request a return authorization.
3.2. Once the return authorization is approved, customers will be provided with instructions on how to return the artwork, including the return address and any shipping instructions.
3.3. Customers are responsible for the cost of return shipping unless the return is due to a fault on our part or if the artwork is damaged upon arrival.
4. Refunds:
4.1. Upon receipt of the returned artwork and inspection to ensure it meets the eligibility criteria, we will process a refund to the original payment method used for the purchase.
4.2. Refunds will be processed within [number] business days from the date of receipt of the returned artwork, excluding any applicable shipping fees.
5. Exceptions:
5.1. Custom or personalized artworks are not eligible for returns unless they are faulty or damaged upon arrival.
5.2. Any artworks purchased during special promotions or sales events may be subject to different return policies, as specified at the time of purchase.
6. Contact Us:
6.1. If customers have any questions or concerns regarding the return process or eligibility criteria, they can contact our customer service team via email at [contact email] or through our website.
This Return Policy was last updated on 23.03.2024.